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FSP203 Working With Customers And Others In Facilities Services
The unit FSP203 Working with customers and others in facilities
services has great comprehension for the students to increase their
collaborative and interpersonal skills in the engagement of facility
management. In addition, the main emphasis of the unit is on the critical
character of effective relationship building and communication within the light
of facilities service. Another significant objective of the unit FSP203 Working
with customers and others in facilities services is to cultivate robust
interpersonal skills among the individuals. Through explaining the effective strategies
of communication, this unit also provides the equipment to the individuals with
the engaging abilities for meaningful with colleagues, stakeholders and
customers. It also includes verbal and written communication on skills,
availability of consideration and clear exchange of information for certifying
mutual understanding.
Another significant emphasis of the unit FSP203 Working with
customers and others in facilities services is on the customer-centric
approach. The learners are also guided to recognise and anticipate the
versatile requirements of the customers in the facilities service’s context. It
also includes the fundamental requirements as well as exceeded expectations to
certify the satisfaction of customers. This unit also explores the addressing
and assessment method with the optimistic customer experience contribution.
Another unit collaboration also deals with the significance of harmonious
working of the team members, stakeholders and external partners. Effective
teamwork can be explored as the streamlining of facility service that enhances
its productivity and addresses the collective challenges. This collaborative
approach increases beyond the internal teams for compassing interactions with
external suppliers, contractors and entities included in facilities management.
Besides, the unit FSP203 Working with customers and others in
facilities services also caters to the maintenance and building of relationship
intricacies that include customer relations and cooperation of vendors with
different departments within the organisation. Effective management of the
organisation has been gauged as being a successful facilities services that
foster the aura of cooperation and trust. For example, this unit is designed
for the extraordinary learning of the technical domains of facilities
management, and recognition of significance in interpersonal dynamics.
Effective communication nurture, customer-centric practices, collaboration and
relationship-building skills make learners well-equipped with the tools
necessary for excelling in interconnected and complex fields of facilities
services.
The main aim of this unit is to make the learners aware of
communication with external and internal customers by making them aware of the
significance of reliance on clear and accurate information to external and
internal customers. To generate a positive impression with the help of
behaviour attitude and teamwork and certifying the requirements of the
individuals so that they can work better.
Objectives of the unit
The main objectives of the unit FSP203 Working with
customers and others in facilities services are demonstrated here.
- To develop robust communication and interpersonal skills among
students to make them able to engage effectively with stakeholders, team members
and customers.
- To make learners recognise the significance of meeting the
requirements of the customers and certifying satisfaction through quality
service and responsive delivery
- To make learners emphasise the collaborative connection with
contractors, and external and internal partners and promote a cohesive approach
for facilities service.
Learning outcomes
The learning outcomes of the unit FSP203 Working with customers
and others in facilities services are presented here for the understanding of
the students.
- LO1 Recognise the way to communicate
effectively with customers.
- LO2 Recognise the way to meet the
requirements of the customers.
- LO3 Recognise the way to contribute to the
effective working of the team.
Assessment criteria
Here are the assessment criteria of the unit FSP203 Working
with customers and others in facilities services which cater for the learning
outcomes.
LO1 Recognise the way to communicate
effectively with customers.
- 1.1 Elaborate on the significance of
communicating with others.
- 1.2 Elaborate on the appropriate
methods for communicating with customers.
- 1.3 State the significance of
updated, accurate and explicit information.
- 1.4 State the key sources of the
information related to the job.
- 1.5 State the reasons for
communication adaptation to versatile audiences.
- 1.6 State the process for acknowledging,
recording and responding to communication of customers.
- 1.7 State the limitations of
authority to deal with various categories of customer communication.
LO2 Recognise the way to meet the
requirements of the customers.
LO3 Recognise the way to contribute to the
effective working of the team.
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with customers and others in facilities services is
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