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FSP203 Working With Customers And Others In Facilities Services
  • Post by:Admin
  • Mar 08, 2024

FSP203 Working With Customers And Others In Facilities Services

The unit FSP203 Working with customers and others in facilities services has great comprehension for the students to increase their collaborative and interpersonal skills in the engagement of facility management. In addition, the main emphasis of the unit is on the critical character of effective relationship building and communication within the light of facilities service. Another significant objective of the unit FSP203 Working with customers and others in facilities services is to cultivate robust interpersonal skills among the individuals. Through explaining the effective strategies of communication, this unit also provides the equipment to the individuals with the engaging abilities for meaningful with colleagues, stakeholders and customers. It also includes verbal and written communication on skills, availability of consideration and clear exchange of information for certifying mutual understanding.

Another significant emphasis of the unit FSP203 Working with customers and others in facilities services is on the customer-centric approach. The learners are also guided to recognise and anticipate the versatile requirements of the customers in the facilities service’s context. It also includes the fundamental requirements as well as exceeded expectations to certify the satisfaction of customers. This unit also explores the addressing and assessment method with the optimistic customer experience contribution. Another unit collaboration also deals with the significance of harmonious working of the team members, stakeholders and external partners. Effective teamwork can be explored as the streamlining of facility service that enhances its productivity and addresses the collective challenges. This collaborative approach increases beyond the internal teams for compassing interactions with external suppliers, contractors and entities included in facilities management.

Besides, the unit FSP203 Working with customers and others in facilities services also caters to the maintenance and building of relationship intricacies that include customer relations and cooperation of vendors with different departments within the organisation. Effective management of the organisation has been gauged as being a successful facilities services that foster the aura of cooperation and trust. For example, this unit is designed for the extraordinary learning of the technical domains of facilities management, and recognition of significance in interpersonal dynamics. Effective communication nurture, customer-centric practices, collaboration and relationship-building skills make learners well-equipped with the tools necessary for excelling in interconnected and complex fields of facilities services.

The main aim of this unit is to make the learners aware of communication with external and internal customers by making them aware of the significance of reliance on clear and accurate information to external and internal customers. To generate a positive impression with the help of behaviour attitude and teamwork and certifying the requirements of the individuals so that they can work better.

Objectives of the unit

The main objectives of the unit FSP203 Working with customers and others in facilities services are demonstrated here.

  • To develop robust communication and interpersonal skills among students to make them able to engage effectively with stakeholders, team members and customers.
  • To make learners recognise the significance of meeting the requirements of the customers and certifying satisfaction through quality service and responsive delivery
  • To make learners emphasise the collaborative connection with contractors, and external and internal partners and promote a cohesive approach for facilities service.

Learning outcomes

The learning outcomes of the unit FSP203 Working with customers and others in facilities services are presented here for the understanding of the students.

  • LO1 Recognise the way to communicate effectively with customers.
  • LO2 Recognise the way to meet the requirements of the customers.
  • LO3 Recognise the way to contribute to the effective working of the team.

Assessment criteria

Here are the assessment criteria of the unit FSP203 Working with customers and others in facilities services which cater for the learning outcomes.

LO1 Recognise the way to communicate effectively with customers.

  • 1.1 Elaborate on the significance of communicating with others.
  • 1.2 Elaborate on the appropriate methods for communicating with customers.
  • 1.3 State the significance of updated, accurate and explicit information.
  • 1.4 State the key sources of the information related to the job.
  • 1.5 State the reasons for communication adaptation to versatile audiences.

  • 1.6 State the process for acknowledging, recording and responding to communication of customers.
  • 1.7 State the limitations of authority to deal with various categories of customer communication.

LO2 Recognise the way to meet the requirements of the customers.

  • 2.1 Elaborate the significance of the optimistic attitude and behaviour.
  • 2.2 Elaborate the examples of optimistic attitudes and behaviour.
  • 2.3 Elaborate on the advantages of generating an optimistic impression.
  • 2.4 Elaborate on the different categories of customers.
  • 2.5 Elaborate the procedures to handle the difficult situation of the customers.

LO3 Recognise the way to contribute to the effective working of the team.

    3.1 Elaborate on the teamwork significance.

  • 3.2 Elaborate on the responsibilities and roles within the teams.
  • 3.3 List the factors which have the greatest contribution to teamwork effectiveness.
  • 3.4 Elaborate on the personal behaviours that play key roles for team members.
  • 3.5 Elaborate on the way to respond to the team disagreement.

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