FM4.14 Understanding quality management in facilities management

FM4.14 Understanding quality management in facilities management

The unit fm4.14 understanding quality management in Facilities Management deals with the significant practices and principles of quality management in the Facilities management context. This unit has the aim to make learners well-equipped with the comprehensive recognition of the way through which quality management has contributed to effective and efficient facility operations. Initially, the learner can explore the significant concepts in facilities management that include objectives, key principles and definitions. Recognising the significance of quality in facilities management is significant because it directly influences multiple aspects including customer satisfaction, reliability, safety, etc.

After that, unit fm4.14 also deals with the methodology and strategies employed in the quality management system implementation within the facilities. It also includes the identification of tools such as TQM “total quality management”, lean management and Six Sigma along with their facilities management scenario applications. Learners will also acquire the multiple identification areas for improvement, the process of streamlining and resource optimisation utilisation to enhance the overall performance of quality. After that, unit fm4.14 also addresses the facilities in quality management. The relevant standards compliance, sustainability regulations and codes are imperative to certify the legality and safety for Facilities operations. With the help of real-world examples and case studies learners recognise the significance of regulatory requirements and appropriate practices in the standards of quality maintenance. After that, another emphasis of the unit fm4.14 is on the variety of the influence of quality management on the outcomes of the organisation and the satisfaction of stakeholders, with the analysis of the relationship between the factors and quality practice of the management such as organisation reputation, customer experience and performance of Finance. Learners can increase their knowledge of the holistic perks of prioritising quality in the operations of Facilities management.

In the whole unit fm4.14, the learners can get a combination of practical case studies interactive decisions and theoretical knowledge will provide a deep recognition of the quality role of management in facilities management. At the end of the unit fm4.14 understanding quality management in facilities management, the learners can be able to get skills and knowledge. These skills are mandatory for effective implementation, continuous improvement and monitoring of quality management practices within the multiple contexts of facilities management.

Unit objectives

• These points cater for the main objectives of the unit fm4.14 understanding quality management in facilities management.
• To generate a comprehensive recognition of the quality principles of management in facilities management.
• To explore the strategies for quality management system implementation to improve the effectiveness and operation efficiency.
• To identify the role of quality management in certifying compliance with standards of regulatory and industry best practices.
• To analyse the influence of quality management on the satisfaction of customers, the reputation of the organisation and the complete performance of business within the context of facilities management.

Learning outcomes

The learning outcomes of the unit fm4.14 understanding quality management in facilities management are provided here:

LO1: Recognise the quality management principles and apply them in the context of Facilities management

LO2: Recognise the accreditation schemes and quality standards.

LO3: Recognise the way to implement quality standards.

LO4: Recognise the continuous improvement concepts.

Assessment criteria

The assessment criteria of the unit fm4.14 understanding quality management in facilities management are demonstrated below with learning outcomes:

LO1: Recognise the quality management principles and apply them in the context of Facilities management.

• 1.1 Elaborate on the quality management principles.
  (Including the principles of 8 core in quality management)
• 1.2 Elaborate on the benefits which can bring quality management to the facilities management.
  (Relate every 8 core principles to the facilities management)
• 1.3 Elaborate on the way through which facilities and their principles of quality management initiate the improvement.
  (Support the explanations by utilising the examples generated by the experience of the learners or case studies)

LO2: Recognise the accreditation schemes and quality standards.

• 2.1 Elaborate the oxidation schemes for quality standards applicable to the Facilities management.
  (Include European Foundation for Quality Management, International Organisation for Standardisation, people investors, Management systems ISO 9001:2000)
• 2.2 Elaborate on the way through which acceleration schemes and political standards influence Facilities management.
  (Support all the explanations by using examples of the way through which acceleration and quality standard schemes can guide the system setup and processes to certify that critical requirements of facilities management including statutory compliance, maintenance and satisfaction of users are all successfully addressed)

LO3: Recognise the way to implement quality standards.

• 3.1 Elaborate the implementation steps to known standards of quality in the Facilities management context.
  (Include the requirement reviews of the standards, requirements assessment against the operations of the business, workflow documentation or process maps for overall activities, recent process gaps identification or management, steps taken for risk mitigation, processes improvement and gaps closing, continuous monitoring performance against standards)
• 3.2 Describe the method to review and monitor the successful implementation of the standards with quality.
  (Support that explanation by utilising the performance measurement examples, meetings of stakeholders, audit process, update and corrective action plans)

LO4: Recognise the continuous improvement concepts.

• 4.1 Elaborate the meaning of continuous improvement and equal significance to the functions of facilities management and the core business of the organisation.
• 4.2 Elaborate on the techniques tools and principles utilised for performance evaluation.
  (Provide the general quality overview of management tools including lean manufacturing TQM, Deming’s cycle, and Six Sigma)
• 4.3 Elaborate the method for assessing and collecting the information on performance.
• 4.4 Utilise the findings for the continuous improvement identification areas.
• 4.5 Elaborate on the way through which the program of ongoing benefits of improvement 8 core and organisation other key stakeholders and its customers.

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