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FM4.09 Understanding performance measurement in facilities management
The unit FM4.09 Understanding Performance Measurement in Facilities
Management provides the dedication to the learners to comprehend the method`s
implication and significance of the performance in measurement within the
Facilities Management context. This unit also deals with the way through which
professionals calculate the quantity, efficiency and effectiveness of the
operations and services of Facilities Management. In addition, the ultimate aim
is to optimise the performance organisation and meet the objectives
strategically. Initially, this unit deals with the significance of the
performance measurement within Facilities Management. With the help of
systematic evaluation of the KPI keep performance indicators and metrics the
organisation can get the accessibility of the facility`s performance processes
and services. It also allows for the decision making which is informed,
resource allocation and ongoing efforts of improvement.
In addition, the performance measurement also provides
valuable knowledge of the domains of weaknesses and strengths. It makes the
facilities managers able to identify innovation and enhancement opportunities.
After that, the unit also identifies the multiple tools and methods to Optimise
within the measurement of Facilities Management. It also includes quantitative
and qualitative approaches including balance scorecards, a dashboard of
performance and benchmarks. Every method provides a unique perspective and
knowledge into the multiple aspects of the performance of Facilities Management
having the range of the cost-effectiveness and quality of the service to
occupant and sustainability satisfaction. With the employment of the method
combination, the organisations can increase the holistic recognition of the
performance management within the Facilities Management with an improvement
drive in strategies.
Besides this unit also deals with the implication of the
Facilities Management`s effective performance measurement. Apart from that, the
assessment of recent performance, and strong practices of measurement make the
organisations able to set the target, demonstrate accountability, and progress
monitoring to stakeholders. In addition, the performance management also
provides the facility as a benchmark against the best practices and industry
standards. It also fosters the continuous learning culture and Facilities
Management profession improvement. After that, the unit FM4.09 also deals with
the complex performance management role that increases the effectiveness
alignment and efficiency of the Facilities Management within the goals of the
organisation. The professionals of Facilities Management can also drive
tangible improvement in cost management, service delivery, overall performance
of the organisation and sustainability. Ultimately a useful performance
measurement serves major component for distance making and ongoing improvement
with strategic efforts within the fields of FM.
Unit objectives
The main objectives of the unit FM4.09 Understanding Performance
Measurement in Facilities Management are demonstrated here:
- To clarify the significance of the performance
management within the Facilities Management.
- To explore the multiple performance measurement tools
and methods applicable to the operations of Facilities Management.
- To demonstrate the way through which the effective
measurement of the performance increases resource allocation, the entire
success of the organisation and decision-making in Facilities Management.
Learning outcomes
Accelerate your learning with the incredible learning outcomes
in the unit FM4.09 Understanding Performance Measurement in Facilities
Management.
LO1: Recognise the principles of business objectives.
LO2: Recognise the performance measurement principles.
LO3: Recognise the relationship between the performance
measurements and the objective of the business.
Assessment
criteria
The assessment criteria of the unit FM4.09 Understanding Performance
Measurement in Facilities Management addresses all the learning outcomes such
as:
LO1: Recognise the principles of business objectives.
LO2: Recognise the performance measurement principles.
- 2.1 Elaborate the
methods utilised in the measurement performance as it is applicable to the
assets, teams and suppliers within the functions of Facilities Management.
(Include the relevant legislation
of compliance, performance management and benchmarking, code of conduct, SMART
target, SLAs, KPIs, process monitoring, feedback of peer and customer, regular
review, and explanation support with the help of case studies and experience of
learners)
LO3: Recognise the relationship between the performance
measurements and the objective of the business.
- 3.1 Describe the way
through which the performance measurements can achieve the objectives of the
business.
(Support all the explanations with the help of the case study and the
experience or learning of learners)
- 3.2 Describe the way
through which the results from the measurement of the performance can support
the program with ongoing improvement.
(Support that venation with the help of the case studies and the
experience of learners with examples)
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