FM4.03 Understanding people management in facilities management

FM4.03 Understanding people management in facilities management

The unit FM4.03 Understanding People Management in Facilities Management has the main aim of identifying the critical elements of Facilities Management education. It focuses on useful personnel management within the field. This unit provides a comprehensive identification of the dimensions of humans in the Facilities Management that caterer the leadership, motivation, resolution of conflict and communication. Leadership is the main part of this unit in which learners can explore the significant skills and qualities required for leading the team and have the responsibility to maintain the facilities. Multiple stances of the leadership are dissected which have the focus on its relevant points and multiples with the Facilities Management. The explicit objective and guide with the team`s motivation to goal achievement efficiently are based on the integral domains of effective leadership within the context.

Communication has emerged as a significant pillar in the unit FM4.03 which highlights its importance in certifying smooth operations and sorting out conflicts. The learner has a great chance to learn the strategies to foster effective and explicit communication within their teams and to communicate with external stakeholders. Constructive mechanisms of feedback, active listening and communication techniques utilisation are considered significant tools to improve productivity and collaboration within the environment of Facilities Management.

Meanwhile, the unit FM4.03 also equips the managers of the facilities with the skills and knowledge which is invented to cultivate a high-performance and cohesive workforce. With the recognition of the people management integrity from the communication strategies of leadership, roles of professionals in the Facilities Management can provide the environment with transparent priority, trust and collaboration. It not only improves the efficiency of operations but also contributes to the satisfaction of clients and complete success in the Facilities Management field.

Unit objectives

The main objectives of the unit FM4.03 Understanding People Management in Facilities Management are demonstrated here:

• To generate a recognition of the theories and principles behind useful people management within the Facilities Management.
• To identify the leadership style`s role and its influence on performance and team dynamics.
• To explore the Strategies for selecting, recruiting and retaining talent in the sector of Facilities Management.
• To identify the methods for empowering and motivating employees to improve job satisfaction and productivity.
• To investigate the techniques to promote an optimistic environment of work and resolve conflicts.
• To assess the continuous learning significance and development for teams and individuals within the Facilities Management.

Learning outcomes

The learning outcomes of the unit FM4.03 Understanding People Management in Facilities Management are emphasised on these points:

LO1: Recognise the way to plan the workload and allocation of work for staff within the functions of Facilities Management.

LO2: Recognise the cycle of recruitment.

LO3: Recognise the performance measurements and staff appraisal.

LO5: Recognise the way to manage stress in the workplace.

LO6: Recognise the key requirements of the legislation that influence the management and employment of people.

Assessment criteria

The assessment criteria of the unit FM4.03 Understanding People Management in Facilities Management emphasise the learning outcomes of it:

LO1: Recognise the way to plan the workload and allocation of work for staff within the functions of Facilities Management.

• 1.1 Describe the reason why planning by human resources is difficult for effective Facilities Management.
  (Add the analysis of functions and optimum level of resources, HR management overheads, maintenance and skills acquisition, people motivation and career progression)
• 1.2 Demonstrate the planning of workload and allocation of work to make sure that an appropriate resource of staff is available.
  (Utilise the examples from the own experience of learners and case studies)

LO2: Recognise the cycle of recruitment.

• 2.1 Elaborate on the reason that is significant to recreate the people with the appropriate skills, approach and experience for the role in question.
  (Include the organisational objective support, culture of the organisation and particular demands prepared on the functions of Facilities Management)
• 2.2 Explain the recruitment process stages and elaborate on the factors to be taken into account at every stage.
  (Include the overview of high-level job analysis, description of the job, specification of person, the management or financial approval, applications attraction, applications management, candidate’s selection, preparing appointments, induction and welcoming new employees)
• 2.3 Analyse the required policies for retention encouragement.
  (Include references to the useful policies for matters including diversity respect, equal opportunities, balance of work life, flexible working, transparent and fair benefits and rewards, development and learning, performance management, grievances and discipline)
• 2.4 Describe the organisation`s implications at the time of staff leave.
  (Include problems such as loss of expertise or skills, recruiting replacement costs, remaining team member’s pressure, and future potential loss)

LO3: Recognise the performance measurements and staff appraisal.

• 3.1 Explain the way to set the explicit performance objectives for the sake of staff.
  (Include the use of appropriate language, organisation objectives or team with alignment, SMART objectives, agreement and discussions of team members)
• 3.2 Elaborate the way through which the appraisal of staff has contributed to the measurement of performance.
• 3.3 Elaborate the distinction between informal and formal appraisal systems.

LO4: Recognise the significance of good communication at the time of dealing with people.

• 4.1 Elaborate the effective communication principles at the time of dealing with people.
  (Include the personal integrity value, support the examples explanation of useful outcomes, such as misunderstanding prevention, Poor or resentment morale, and creation of mentoring or coaching opportunities)
• 4.2 Elaborate on the multiple methods of communication and the way through which the facilities manager can utilise them according to the situation.
  (Illustrate the examples and descriptions including face-to-face, notice board, telephone, briefings and meetings, newsletters and journals, intranet and email, letters, focus groups and surveys, and presentations)

LO5: Recognise the way to manage stress in the workplace.

• 5.1 Explain the management process of workplace stress.
  (Offer an overview of secondary tertiary or primary methods for stress management and prevention)

LO6: Recognise the key requirements of the legislation that influence the management and employment of people.

• 6.1 Elaborate on the principles of appropriate legislation of employment.
  (Include the legislation reasons)
• 6.2 Elaborate on the issues surrounding the legislation of non-compliance.
• 6.3 Elaborate on the employment legislation, welfare and health of people.
  (Include the employment contract, conditions and pay, working hours, sickness absence and time off, quality and diversity of opportunities, duty care, and discrimination)
• 6.4 Describe the elements and principles of the legislation of discrimination.
  (Include the references to indirect and direct discrimination, victimization and harassment, and to groups particularly protected by legislation)
• 6.5 Elaborate the stages of the disciplinary and Grievance process and elaborate the factors to be taken for every stage into account.
  (Include the correct documentation and process significance and appropriate appeal)

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