FM3.09 Understanding support services operations in an organisation

FM3.09 Understanding support services operations in an organisation

The unit FM3.09 Understanding Support Services Operations in an Organization has the main fundamental support services aspect in the framework of the organisation. This unit also has the aim to offer comprehensive recognition of the way of supporting service systems their importance in the operations of organisation and efficiency Optimisation strategies. The support service mainly focuses on the multiple range of critical functions to the smooth organisation operation. this service also includes IT support, facility management, customer support, Administrative Services and many more. Recognising their operations is crucial because of its direct influence on the multiple aspects of the performance of the organisation.

The initial Emphasis of the unit FM3.09 is on the exploration of the scope and structure of the support service within the organisation. The students also have the choice to learn about the multiple categories of the supporting service and their roles which are respective in the supporting functions of core business. This understanding also includes the interdependencies, responsibilities and hierarchy among multiple departments of support service.

The next emphasis of unit FM3.09 is on the examination of the significance of the operations of support services in increasing the effectiveness and efficiency of the organisation. Support Service also has the main goal in the presentation of smooth operations by providing the mandatory infrastructure resources and assistance for multiple departments. For instance, useful facility management makes sure the conductive working environment while IT support is affective certified for the uninterrupted operations of Technology. Besides the students also can get the knowledge about the complexity and challenges which are related to the operations management of support service. It also includes budgeting, staffing, resource allocation and making sure the regulatory requirements comply. Recognising all the challenges makes the students well-equipped with the knowledge that is required for developing the strategies to optimise and overcome support operations of the service.

This unit also explores the emerging technology and trends to shape the operation of support surfaces in modern organisations. It also includes automation adoption, digital tools and data analytics to streamline and improve the delivery service. This unit also provides students the good comprehensive recognition regarding support service operations within the organisation. With the help of learning significance, opportunities, structure and challenges for optimisation the students can increase their valuable learning regarding the way support service has a successful contribution to the organisation and the way which makes it manageable effectively for driving productivity and efficiency.

Objectives of unit

The main objectives of the unit FM3.09 Understanding support services operations in an organisation are demonstrated here:

• To identify the functions and structure of support services in the organisations to understand their facilitating role with efficient operations.
• To evaluate the influence of supporting service operations on the entire performance of the organisation including their collaboration to the satisfaction of customers, cost-effectiveness and productivity of employees.
• To investigate the optimization of support processes service, including technology integration, workflow management and resource allocation to improve the organisation`s effectiveness and competitiveness.

Learning outcomes

The unit FM3.09 Understanding Support Services Operations in an Organization comprised of the learning outcomes such as:

LO1: Recognise the support service range needed by the legislation and organisation which influences these services.

LO2: Recognise the system of support services and the way they are recently being delivered and provided.

LO3: Recognise the choices of delivering support services.

Assessment criteria

The assessment criteria of the unit FM3.09 Understanding Support Services Operations in an Organization completely cater to learning outcomes including:

LO1: Recognise the support service range needed by the legislation and organisation which influences these services.

• 1.1 Elaborate the support services range which are the main requirements of the organisation to distinguish between soft and hard services.
• 1.2 Analyse the legislation which influences the services.
• Provide references as examples such as the 1990 Act of Food Safety in catering relations rather than exhaustive list development.

LO2: Recognise the system of support services and the way they are recently being delivered and provided.

• 2.1 Elaborate the role of agreements at the service level with their typical content and structure.
• 2.2 Elaborate the way agreements at the service level are utilised with suppliers and customers in the organisation.
• 2.3 Elaborate on the categories of the support services which are recently being offered by the Department of Facilities Management and the way are they delivered.

The assessment criteria of the LO2 must be evidenced with the help of examples utilisations from case studies and the experience of learners.

LO3: Recognise the choices of delivering support services.

• 3.1 Elaborate on the multiple ways to render support services to cater for the requirements of the organisation. (For instance, outsourced, in-house, models of total facilities management and bundled contract)
• 3.2 Elaborate the way of support service quality is monitored and measured. (Utilise the examples of soft (qualitative) and hard (quantitative) measures)

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