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FM3.09 Understanding support services operations in an organisation
The unit FM3.09 Understanding Support Services Operations in an
Organization has the main fundamental support services aspect in the framework
of the organisation. This unit also has the aim to offer comprehensive
recognition of the way of supporting service systems their importance in the
operations of organisation and efficiency Optimisation strategies. The support
service mainly focuses on the multiple range of critical functions to the
smooth organisation operation. this service also includes IT support, facility
management, customer support, Administrative Services and many more. Recognising
their operations is crucial because of its direct influence on the multiple aspects
of the performance of the organisation.
The initial Emphasis of the unit FM3.09 is on the exploration
of the scope and structure of the support service within the organisation. The students
also have the choice to learn about the multiple categories of the supporting
service and their roles which are respective in the supporting functions of
core business. This understanding also includes the interdependencies,
responsibilities and hierarchy among multiple departments of support service.
The next emphasis of unit FM3.09 is on the examination of the
significance of the operations of support services in increasing the
effectiveness and efficiency of the organisation. Support Service also has the main
goal in the presentation of smooth operations by providing the mandatory
infrastructure resources and assistance for multiple departments. For instance,
useful facility management makes sure the conductive working environment while IT
support is affective certified for the uninterrupted operations of Technology. Besides
the students also can get the knowledge about the complexity and challenges
which are related to the operations management of support service. It also includes
budgeting, staffing, resource allocation and making sure the regulatory requirements
comply. Recognising all the challenges makes the students well-equipped with
the knowledge that is required for developing the strategies to optimise and
overcome support operations of the service.
This unit also explores the emerging technology and trends to
shape the operation of support surfaces in modern organisations. It also includes
automation adoption, digital tools and data analytics to streamline and improve
the delivery service. This unit also provides students the good comprehensive
recognition regarding support service operations within the organisation. With the
help of learning significance, opportunities, structure and challenges for optimisation
the students can increase their valuable learning regarding the way support
service has a successful contribution to the organisation and the way which makes
it manageable effectively for driving productivity and efficiency.
Objectives of unit
The main objectives of the unit FM3.09 Understanding support services
operations in an organisation are demonstrated here:
- To identify the functions and structure of support services in
the organisations to understand their facilitating role with efficient
operations.
- To evaluate the influence of supporting service operations on
the entire performance of the organisation including their collaboration to the
satisfaction of customers, cost-effectiveness and productivity of employees.
- To investigate the optimization of support processes service,
including technology integration, workflow management and resource allocation
to improve the organisation`s effectiveness and competitiveness.
Learning outcomes
The unit FM3.09 Understanding Support Services Operations in an
Organization comprised of the learning outcomes such as:
LO1: Recognise the support service range
needed by the legislation and organisation which influences these services.
LO2: Recognise the system of support
services and the way they are recently being delivered and provided.
LO3: Recognise the choices of delivering
support services.
Assessment criteria
The assessment criteria of the unit FM3.09 Understanding
Support Services Operations in an Organization completely cater to learning
outcomes including:
LO1: Recognise the support service range
needed by the legislation and organisation which influences these services.
- 1.1 Elaborate the support services range which are the
main requirements of the organisation to distinguish between soft and hard
services.
- 1.2 Analyse the legislation which influences the
services.
- Provide references as examples such as the 1990 Act of Food
Safety in catering relations rather than exhaustive list development.
LO2: Recognise the system of support
services and the way they are recently being delivered and provided.
- 2.1 Elaborate the role of agreements at the service
level with their typical content and structure.
- 2.2 Elaborate the way agreements at the service level
are utilised with suppliers and customers in the organisation.
- 2.3 Elaborate on the categories of the support services
which are recently being offered by the Department of Facilities Management and
the way are they delivered.
The assessment criteria of the LO2 must be evidenced with the
help of examples utilisations from case studies and the experience of learners.
LO3: Recognise the choices of delivering
support services.
- 3.1 Elaborate on the multiple ways to render support
services to cater for the requirements of the organisation. (For instance,
outsourced, in-house, models of total facilities management and bundled
contract)
- 3.2 Elaborate the way of support service quality is
monitored and measured. (Utilise the examples of soft (qualitative) and hard
(quantitative) measures)
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