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FM4.11 Understanding the management of information and knowledge in facilities management
The unit FM4.11 Understanding the Management of Information and knowledge in Facilities Management contains a great understanding of the significant character of knowledge and information management within Facilities Management. The main purpose of facilities management is to deal with the coordination of multiple services to certify the comfort safety efficiency and functionality of environment building. The effective management of knowledge and information is the function of facilitation. This unit also identifies the significance of the knowledge and information in Facilities Management by focusing on the way to underpin resource allocation, the process of decision making and strategic planning. It caters to diverse domains including retrieval, dissemination, storage and collection of knowledge and information related to the operations of Facilities Management.
In the Facilities Management context, The information focuses on the data in terms of the infrastructure maintenance schedules equipment building regulatory requirements and Occupancy patterns. Whereas, it includes the inside increase from the best practices, experience in Innovative solutions and industry-standard optimise to the challenges of Facilities Management.
The unit FM4.11 Understanding the Management of Information and knowledge in Facilities Management also discusses the Bay through which this technology plays a significant role in the management of knowledge and information within Facilities Management. It finds out the use of CMMS computerised maintenance management system, BIM “building information modelling, IoT internet of things devices, and other tools of the digital world to capture leverage and analyse the data for well-informed decision making. In addition, this unit also explores the significance of communication and collaboration among the stakeholders within the organisations and outside of the organisation. Effective challenges of the communication and platforms of knowledge sharing increase the coordination among the managers of facilities, staff, external services providers and occupants that provide the continuous improvement and innovation culture.
Additionally, this unit also sheds light on the significance of the information and knowledge alignment management strategies within the goals and objectives of the organisation. By providing effective knowledge and information, The professionals of Facilities Management can utilise the sources, increase the efficiency of operations` ultimate contribution and risk mitigation to the overall organisation`s success. The unit FM4.11 also renders are comprehensive recognition of the way through which the knowledge and information management practice are integral to the useful Facilities Management delivery services. It provides the equipment to the learners with the mandatory knowledge and skills to navigate the difficult Facilities Management landscape through knowledge and information as the asset of strategy.
Unit objectives
Here are the main 5 objectives of the unit FM4.11 Understanding the management of information and knowledge in facilities management:
- Recognise the significant knowledge and information management in Facilities Management.
- Identify the technology`s role in analysing providing and capturing the data operations of Facilities Management.
- Identify the Strategies for collaboration and effective communication among the stakeholders of Facilities Management.
- Acquired the way through which the Al knowledge and information align management with the objectives and goals of the organisation.
- Generate skills To utilise the knowledge and information as strategic assets for the optimisation of Facilities Management Services and increase the performance of the organisation.
Learning outcomes
The learning objectives of unit FM4.11 Understanding the Management of Information and Knowledge in Facilities Management are given below:
LO1: Understand the way to collate data within the context of Facilities Management.
LO2: Recognise the way to data analysis within the context of Facilities Management.
LO3: Recognise the way to utilise effective information.
LO4: Recognise the way to manage knowledge and information flow within the recent legislative requirements.
LO5: Recognise the categories of the IT system Utilise to support the legislative requirement and Facilities Management.
Assessment criteria
The assessment criteria of the unit FM4.11 Understanding the management of information and knowledge in facilities management is based on the learning outcomes here:
LO1: Understand the way to collate data within the context of Facilities Management.
- 1.1 Recognise the broad variety of information for collation in the context of Facilities Management.
(Add the legal compliance, risk assessment, engineering and building data, Assets and property registers, CSR and financial, KPI and SLA, contractual and customer service)
- 1.2 Elaborate the appropriate and relevant procedure of the data collection.
(Include focus groups, paper and electronic systems of reporting, surveys, and calls to the help desk)
- 1.3 Elaborate the data and information sources which are available.
(Illustrate the description with the help of examples including maintenance schedules, manuals, p&p, contracts, (CAFM/SAP) Electronic systems with local authorities, internet, complaints bodies and professional bodies)
LO2: Recognise the way to data analysis within the context of Facilities Management.
- 2.1 Make calculations and utilise statistical methods for data analysis.
(Use the experience of the learners and case studies for the example by including probability, means, scatter diagrams and Bell curves)
- 2.2 Utilise graphical illustrations to data analysis illustrate work.
(Add case studies and learners` own experiences for adding examples for us with graphs and pie charts)
LO3: Recognise the way to utilise effective information.
- 3.1 Elaborate the way to select the appropriate information.
- 3.2 Elaborate on the way to utilise it as supportive decision-making
- 3.3 Interpret graphs, diagrams and statistical data and elaborate the time and reason to utilise this information effectively.
- 3.4 Describe the way through which information can be utilised for Innovation and improvement.
LO4: Recognise the way to manage knowledge and information flow within the recent legislative requirements.
- 4.1 Elaborate on the influence of sharing and accessing knowledge and information
(including the factors of references which can influence remote working, sharing, immediate information and data consistency and accuracy)
- 4.2 Elaborate the skills associated with the retrieval and information flow management.
(Illustrate the description utilising the systems of data management examples)
- 4.3 Elaborate on how the facilities managers can certify information securely with their complaint having the latest law.
(Include the majors to certify the security of data, Limited access, relate these majors to the appropriate legislation, data validity and periodic backup such as an act of data protection)
LO5: Recognise the categories of the IT system utilised to support the legislative requirement and Facilities Management.
- 5.1 Elaborate on the most appropriate category of the Software and Hardware application in Facilities Management.
(Include the Software and Hardware needed to support the systems of Facilities Management including access control and building management systems with support functions of communication and general office)
- 5.2 Elaborate the legislation that influences the IT system use.
(Include the copyright and IP, data protection, and VDU risk assessment)
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