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FM4.04 Understanding Facilities Management Support Services Operations

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  • Apr 09, 2024

FM4.04 Understanding Facilities Management Support Services Operations

The unit FM4.04, Understanding Facilities Management Support Services operations, has an aim to provide comprehensive recognition and support service management within the facilities management. This unit also deals with the multiple domains including waste management, catering, security, cleaning, maintenance, and other useful services to the advanced facilities functioning. Another component catered in this unit is the implementation and planning of support services to keep the occupants and facilities into account. It includes requirements assessment, sourcing suppliers, budgeting and making sure the compliance with standards and regulations.

Maintenance is an essential element discovered in this unit which emphasises both reactive maintenance and preventative maintenance planning. The main aim is to certify that equipment and building systems are in optimal operation and minimise the expansive repairs and downtime. Hygiene and cleaning services are also based on the maintenance of cleaning and a secure environment for the occupants. It includes the routine schedules of cleaning, waste management practices and sanitation protocol to uphold a safe and healthy standard.

Another significant aspect catered to is security which includes the protocol measurement of the facility its assets and occupants from the accessibility of unauthorized concerns, surveillance, and emergency response and security personnel procedures. moreover it also greater services including the food Management Service with operations in Facilities Management including food preparations, menu planning and management of the dining area. The unit FM4.04 also provides a detailed recognition of the multiple support services that are needed to ensure smooth operation in the facilities. By having the expertise in practices and principles outlined in the unit, the facilities managers can plan effectively, manage and implement the support services for the facility performance Optimisation, enhance the affection of occupants and meet the objectives of the organisation.

Unit objectives

Here are the main objectives of unit FM4.04 Understanding Facilities Management Support Services operations.

  • Recognise the great variety of support services in the management of facilities including security, cleaning and catering.
  • To acquire the way through which the services may be delivered outsourced or in-house for the appropriate results.
  • To identify the requirements of users and measure the quality of the service to certify the things which can run smoothly.
  • To develop Strategies for the improvement of the effectiveness and efficiency of these functions which are essential in facilities.

Learning outcomes

The learning outcomes of the unit FM4.04 Understanding Facilities Management Support Services operations are designed after the completion of the learners will get the reward.

LO1: Recognise the support services and delivery options which are offered typically in facilities management.
LO2: Recognise the way of supporting facilities management services management and identification.
LO3: Recognise the significance of safety and health in support services delivery in the facilities management.
LO4: Recognise the way to manage the operational and revenue budgets in support services provision.

Assessment criteria

The assessment criteria of the unit FM4.04 Understanding Facilities Management Support Services operations are designed for the better recognition of the learners. It emphasises on the learning outcomes like:

LO1: Recognise the support services and delivery options which are offered typically in facilities management.

  • 1.1 Explain a typical variety of the services which can be encompassed within the management of facilities in all sectors including public private and not-for-profit.
    (Provide the references with examples rather than trying to generate an exhaustive list)
  • 1.2 Elaborate the distinction between all options of delivery support services
    (Outsource, in-house to include the contract of single service, bundled contract and the contract of total Facilities Management.)
  • 1.3 Elaborate the cost of active options of multiple deliveries
    (Provide the references to the factors which can impact the option listed cost above including staff, and cost of the employee, employee staff risk, requirements of contractors for profit, factors which can impact the usefulness of similar options including supervision efficiency, special accessibility, and change responsiveness.)
  • 1.4 Elaborate the connection between the strategy of Facilities Management and the preferred options for the support service of delivery.
    (Utilise the examples from the case study and the learners` own experience.)

LO2: Recognise the way of supporting facilities management services management and identification.

  • 2.1 Elaborate the methods of identification of the requirements of the users.
    (The people who need to be consulted, consultation methods, other evidence sources including objectives of business, requirements of compliance, recent deficiencies)
  • 2.2 Elaborate on the way to support the services and their monitoring and management to certify that they are according to the appropriate standard.
    (Provide the general management principles overview for the delivery of service and the additional mechanism utilise for the contractor management such as agreement at service level and indicators of key performance)

LO3: Recognise the significance of safety and health in support services delivery in the facilities management.

  • 3.1 Elaborate on the significance of the safety system connected with the management and contractors` control and undertaken support of the in-house staff work.
    (Provide the references to the legislation connected with the risk of compliance and examples of the safety and health risks generated for the experience of the learners and the case studies)
  • 3.2 Elaborate on the facilities manager`s character in certifying compliance with the good practices and legislation in terms of support services delivery.
    (With the help of method identification which can be utilised for mitigation of the multiple categories of risk provided above)

LO4: Recognise the way to manage the operational and revenue budgets in support services provision.

  • 4.1 Elaborate on the way of monitoring, determination and management of the budget in support services.
    (The overview of the system utilised for the classified cost, and expenditure forecast by the precedent`s references to the first principle). Budget agreement, to actual monitoring of Expenditure against forecast, and to addressing variances.)
  • 4.2 Analyse the adverse variation of the budget and describe reconciliation options.

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